Privacy Policy
Privacy Policy
We deeply respect your privacy and are committed to keeping your personal information safe and secure. Please note that counselling is not a regulated profession in Alberta, but we follow strong privacy practices and applicable Canadian privacy laws.
We collect information that you voluntarily give us, such as your name, contact details, and details relevant to counselling and scheduling. We also may collect technical information automatically when you visit our website.
Your information is used to provide counselling services, schedule sessions, communicate about appointments, manage billing, improve our services, and meet our legal obligations. We do not sell or rent your personal data to third parties for marketing or other non-essential purposes.
All client information is confidential, except where disclosure is legally required (e.g., imminent risk of harm, child protection concerns). Case notes are securely stored and used only for professional purposes. Sessions are not recorded without consent.
We use secure industry-standard measures to protect your data. While no online system is perfectly risk-free, we take reasonable steps to safeguard information, including encryption and controlled access.
Our website may use cookies to enhance your experience. You may disable cookies in your browser, but some functionality may be affected. Our site may link to third-party websites; we are not responsible for their privacy practices. You may adjust your browser settings to disable cookies, though this may affect how some features work.
You have the right to access, correct, or request deletion of your personal information at any time by contacting us. This policy may be updated occasionally, and changes become effective when posted on our website.
Feel free to reach out with any privacy questions.
Practice Management & Privacy Compliance
We use Owl Practice as our secure practice management platform to support client records, appointments, billing, and communication. Owl Practice is designed with strong privacy and security features that help support compliance with Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA), as part of how it protects client data and manages consent. You can learn more about their privacy and compliance practices here: Owl Practice compliance information (Canada).
In addition to Owl Practice, we use Proton Mail for email communication because it offers advanced security protections. Proton Mail uses industry-recognized encryption standards, including end‑to‑end encryption and zero‑access encryption, so that the contents of your emails are protected and inaccessible to anyone other than the intended recipient. End‑to‑end encryption means that messages are encrypted on your device before they are sent and can only be decrypted by you and the person you’re emailing. Proton also stores emails in an encrypted form that the provider itself cannot access, and uses secure transmission protocols to protect messages as they travel across the internet. These features help ensure your communications remain private and secure.
Despite using these highly secure technologies, all information you provide, whether entered on a form, communicated in email, or shared through a client portal, is submitted at your own risk. We endeavour to use the most secure software available, but no technology can be absolutely foolproof. This means that while we take all reasonable and professional measures to protect your data, there may exist some risk inherent in transmitting or storing information online. We recommend using secure devices and private networks when sharing sensitive information. If you have any concerns, please contact us.